HELP
Questions? We're here to help.
At Mavum, we understand that you might have questions about your benefits plan. We also know that your situation and needs can change. That’s why we are here to make your benefits coverage as simple as possible.
Below are common questions that we can help answer:
- ID card replacement
- Billing/ or claims issue
- Adding or dropping dependents
- Address or name change
- Explanation of benefits
- Certificate of coverage requests
- Assistance with the registration of online services
- Change in primary care physician (subject to Advantage Health Care groups only)
For help, simply call us at 1.800.913.3389 or contact us using our live chat feature during business hours (just click on "live chat" at the top of the page).
Please note that you will need to call your provider/doctor to pre-certify any inpatient or outpatient surgery.
